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Shipping & Returns

Returns

We want you to be delighted with your purchase, but if you're not entirely satisfied, we offer a 14-day return policy from the date you receive your item. To initiate a return, please send an email to us at APT535.co@gmail.com, including your full name, order number, and the reason for the return. You can find your order number in your confirmation email. Please note that return shipping charges are the responsibility of the customer.

Upon receiving and inspecting your return, we'll notify you of the approval status. If your return is approved, a refund will be automatically processed to your original payment method within 10 business days. Keep in mind that it may take some time for your bank or credit card company to complete the refund process. Please note that custom orders are non-refundable.

Exchanges

If you wish to make an exchange or receive store credit for a return, please reach out to us at APT535.co@gmail.com. The quickest way to secure the item you desire is to return the original item you have. Once the return is accepted, you can proceed to make a separate purchase for the new item.

Damages and Issues

We kindly request that you carefully inspect your order upon delivery. If you discover any defects, damages, or receive an incorrect item, please contact us immediately. This allows us to promptly address and resolve the issue to your satisfaction.

Shipping

We utilize trusted courier companies for all shipping, and while we are not liable for incidents during transit, we are committed to assisting with any shipping-related concerns. If your package is lost or damaged during shipment, please don't hesitate to get in touch with us.

Tracking

Once your order has been shipped, tracking information will be sent to you via email. Please be aware that confirmation emails are sent automatically, so be sure to check your spam folder if you haven't received one.