FAQs

How Can I Contact the Store Owner?

You can easily reach out to us through two convenient methods:

• Send us a direct message on Instagram, and we'll strive to respond within 24 hours.
• Alternatively, you can email us at APT535.co@gmail.com with any questions or concerns you may have.

Do You Accept Custom Orders?

Absolutely! Custom orders are welcome, and you have a couple of ways to request them:

• Reach out via Instagram messages or email to discuss your custom order.
• Feel free to draw inspiration from our website and social media pages, and specify your preferred beads, colors, or design. We also offer custom stretch bracelets and keychains listed on the website.
• Custom pieces are perfect for various occasions, including weddings, themed events, birthdays, and thoughtful gifts for friends. Please note that custom orders may include a fee based on the design and item type.

Do You Offer Repairs?

While we take pride in crafting high-quality items, handmade jewelry can be delicate and may occasionally require repair. We provide one complimentary repair per item. For additional repairs beyond that, we assess each case individually and may apply fees.

To request a repair, please send an email to APT535.co@gmail.com, including a description and image of the item that needs repair. If your piece breaks, kindly return as many of the parts as possible when sending it back.

Processing Time:

Most of our items at APT. 535 are either handmade or custom orders. We typically aim to dispatch orders within 3-5 business days. However, some orders may require extra attention and could take up to 7 business days to ship.

Need Your Order ASAP?

If you require expedited shipping, please email us at APT535.co@gmail.com with your order number, and we'll do our best to ship it out the next day.

Do You Ship Internationally?

Currently, we do not offer international shipping. However, we are actively working towards expanding our shipping options to include international delivery. Stay tuned for updates!